It's incredibly important to us that you are aware of what data we're collecting and what it is being used for. We aim to collect and use the minimum amount of data possible while still allowing us to offer our services, improve our services, and offer support to you.
- Account Information: This is information that you provide to us when creating or editing your account, such as your name, your organization, and your email address.
- Organization Information: This is information that you provide to us to customize the software for your organization, such as your contact information, your organization's logo, and any information you may include in a stored email template that you upload to the Service.
- Sensitive Credit Data: This is information directly from a credit report that identifies or could be used to identify an individual such as full name, street address, email address, Social Security number, or phone number. This also includes account numbers.
- Non-Identifying Credit Data: This is information from a credit report that, when separated from Sensitive Credit Data or any other personal information, could likely not be used to identify an individual, including but not limited to account names, account balances, account types, dates that accounts were opened, and payment history. This also includes credit report File Numbers, as well as information calculated from Non-Identifying Credit Data, such as the total number of accounts. Storing this data helps us provide our "Analytics" feature.
- Client Email Address: These are email addresses that you may provide at the time of uploading a report in the 'client' field that will be a recipient of the files sent.
- Staff Email Address: These are email addresses that you may provide at the time of uploading a report in the 'staff' field that will be a recipient of the files sent.
- Text Message Recipient Phone Number: This is a cell phone number that you may provide at the time of uploading a report that will receive a code to open the emailed files.
- Text Message Content: This includes the code that will be used to open the emailed files.
- Communications with Us: This includes information you may provide when you respond to surveys or respond to support emails.
- Payment and contact information: If you purchase a Jump Credit subscription, you’ll provide additional personal and payment information like your name, credit card information, and contact information. We also keep a record of the purchases you’ve made. We use Stripe to handle billing and store payment card information.
- Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you create or make changes to your account settings.
- Usage Information: We collect information about your use of our Services. For example, we collect information on how often you use the Service. We use this information to, among other things, get insights on how people use our Services so that we can make our Services better.
- Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
- Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails.
- To provide our Services: For example, to set up your account, to analyze a credit report, email a file, send a text message, or offer analytics;
- To further develop our Services: For example, ensuring that existing features work well and developing new features and products;
- To monitor and analyze trends: For example, to better understand how users interact with our Services;
- To monitor and protect the security of our Services: For example, to detect and prevent illegal activities, fight spam, and protect the rights and property of Jump Credit and others;
- To communicate with you: For example through an email to provide you with support and updates about our services;
- To personalize your experience using our Services: For example, to let you know about a new feature we're releasing, or to customize your use of the software.
- Within Your Organization: All metrics collected on your account viewable through the "analytics" features, including aggregated Non-Identifying Credit Data and software Usage Information, are shared with your account administrator. Your Account Information may also be shared with other accounts in your organization.
- Employees and Independent Contractors: We may disclose information about you to our employees and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf.
- Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you and those that help us understand and enhance our Services. Some of these vendors may include MailGun (for emails), Twilio (for text messages), and Google (for email). For your protection, we attempt to minimize how much data is stored with one third party vendor.
- As Required by Law: We may disclose information about you in response to a subpoena, court order, or other governmental request.
- To Protect Rights and Property: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Jump Credit, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
- With Your Consent: We may share and disclose information with your consent or at your direction.
- Aggregated and De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services, such as the total number of reports processed, or the average number of credit cards across all reports uploaded.
- Published Support Requests: If you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
We attempt to never store or save any Sensitive Credit Data (as defined in the Information We Collect section above). We delete any Sensitive Credit Data that is saved within 7 days.
Please note that some data types may remain in our backups and caches until purged. Additionally, some data may be stored indefinitely to comply with our agreements with third party vendors.
Upon sending us a valid deletion request through email, we'll delete the information within 30 days from our records. Please note: (1) Deleted content may remain in our backups and caches until purged. (2) Data may be retained if it has already been aggregated or completely de-identified and cannot be connected back to you or your organization. (3) Some of your data may be retained temporarily or indefinitely to comply with our agreements. For example, text message recipient phone numbers must be stored with our SMS provider for a minimum of 120 days, and email recipient data may be stored with our email provider indefinitely.